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Eve Taylor Ireland
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Delivery

Orders will be delivered by a courier service which will require a signature upon receipt.

If there is no one available to sign for the goods the courier will leave a card with details of how you should contact them. Due to the increasing costs of transport, courier services will now make only one further attempt to deliver your order, after which there may be a charge for any further attempts.

If you fail to contact them to arrange re-delivery your parcel will be returned to DK Distribution as undeliverable. Should your parcel be returned to us, there will be a further delivery charge to re-send your order.

Please note that courier delivery services are normally only available Monday to Friday inclusive, between the hours of 9am and 5pm.

Republic of Ireland orders usually arrive on the next business day of despatch. Orders are generally dispatched within 1-3 working days of your order being placed.

During the lead up to, and after holiday periods parcel delivery may slow down or is delayed so please bear this in mind if you are placing an order just before Christmas, or near to a Bank Holiday period.

 

Returns Policy

We hope that you will be pleased with your order.

If you wish to exchange or return an item, please contact us by telephone, 053-9143032 within 7 days of delivery. If you are returning an item because of an error on our part we will be happy to refund any delivery charges to you that are incurred. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

You have the right to cancel your order within 7 working days of receipt of the goods. Please inform us by letter, fax or email within the time period if you wish to cancel the order (all purchases returned must be in the condition they were sent out in). You will be responsible for the cost of returning the goods to us as long as the goods are not faulty or do not comply with the contract.


Every effort is made to ensure that the goods are packed correctly using suitable packaging materials. As a result we cannot be held responsible for goods that are damaged en-route after they leave our premises.

Please always remember to telephone us on 053-9143032 before any goods are returned for either a refund or a replacement so that we can ensure that your problem is dealt with as quickly as possible.

Refunds will be made to the same debit or credit card that was originally used for the purchase.

Payments

We will only accept payments using Visa, MasterCard, Maestro or Laser cards.

 

Damages and Errors

Please check your order carefully upon delivery and report any damages or shortages within 5 working days of your order being received.

Please retain and keep all packaging materials used for inspection by the courier.

Tax Charges

For all ROI orders a VAT charge of 21% will be made.

All Recommended Retail Prices are VAT inclusive.

 

Online Credit Card Security

Our site is a secure e-commerce site and we are utilising the latest encryption technology with our e-commerce partners Realex Payments.

 

Complaints

If for any reason you are unhappy with our service please call us on 053-9143032 or alternatively email us at and we will endeavour to find out what has gone wrong and make every effort to correct things immediately.

Disclaimer

DK Distribution will accept no liability for any of its Professional Products being sold onto persons other than fully qualified therapists.

If ANY Eve Taylor Professional Products are purchased and then found to be sold via a third party without its knowledge or authorisation – DK Distribution reserves the right to take legal action against such parties and recover costs and damages as it sees fit.

 

Privacy Policy

DK Distribution respect your privacy and will not disclose any customer information to any third parties. Data collected on this site will only be used to take and fulfil customer orders and to provide you with the best possible service. We will only contact you again with additional information relating to new products that we plan to introduce or with special offers as appropriate. We do not collect any information that may be deemed sensitive or any other personal details in accordance with the requirements of the Data Protection Act 1988.

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